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Appointments
For non-urgent issues, please follow the guidelines below and choose the right service. An appointment may not be necessary.
This will help us to be more efficient by making an appointment available to you when you need it the most.
Pharmacy and Self Care
See a Pharmacist
Many conditions can be treated without the need to see your GP.
Who to see?
Advice
Please make a selection to reveal who is best to deal with your condition.
Self-Care
Help and support available from many National and Local Organisations
Book an Appointment
Book an Appointment
Please contact us online to be added to our triage list. A clinician will then review your symptoms and either offer a telephone/video consultation, or a face-to-face appointment if appropriate.
Ways to book
1. Request an appointment online
2. Telephone: Fryerns Medical Centre:01268 532344 or Knights Surgery: 01268 415888
Sickness Certificates (Fit Notes)
You must give your employer a doctor's 'fit note' (sometimes called a 'sick note') if you've been ill for more than 7 days in a row and have taken sick leave. This includes non-working days, such as weekends and bank holidays.
Travel Vaccinations
Information and advice for travelling abroad.
Home Visits
Please be aware that our GPs will always call to assess the home visit request first.
If you need a home visit, you can help us by calling reception.
Telephone: Fryerns Medical Centre:01268 532344 or Knights Surgery: 01268 415888
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby.
Appointment Text Reminder Service
Our practice will send you appointment reminders by text if we have your mobile telephone number on record.
If you wish to reschedule your appointment or provide any other information to the surgery you must make a follow up telephone call.
As this is a completely automatic system, any message other than Cancel will not be actioned.
Change or Cancel an Appointment
Please give us as much notice as possible so we can offer your appointment to someone else.
How to cancel
- Telephone Fryerns Medical Centre:01268 532344 or Knights Surgery: 01268 415888.
- Reply "Cancel" to reminder text - Please be aware that any words other than cancel will not be actioned.
Out of Hours
Enhanced Access
Fryerns Medical Centre have evening and weekend appointments available to patients.
- Monday to Friday from 6:30pm to 8pm
- Saturday from 9am to 5pm
Ask at reception for more enhanced access information.
Life Threatening
Call 999 or go to A&E now if:
- you or someone you know needs immediate help
- you have seriously harmed yourself - for example, by taking a drug overdose
A mental health emergency should be taken as seriously as a medical emergency.
Urgent But Not Life Threatening
Visit an urgent care centre if:
- You have an urgent medical issue requiring on the day attention
Non-urgent
Use NHS 111 if:
- You need help now, but it's not an emergency
There will be someone to provide you with advice and to direct you to a clinician if it is necessary.